Mobile phone operators punished for shortchanging customers

Filed under: Breaking News,Business |

The Zambia Information and Communications Technology Authority (ZICTA) has fined all the country’s three mobile phone companies for shortchanging customers by offering poor quality of service.

The companies have been fined a combined figure of 5.4 million Kwacha.

This came after AIRTEL, ZAMTEL and MTN were found liable for failure to adhere to the quality of service guidelines, issued by the regulatory authority.

ZICTA Corporate Communications Manager, Ngabo Nankonde confirmed the punitive measures in a statement to the public broadcaster issued in Lusaka today.

Airtel has been fined 4.8 million Kwacha, while ZAMTEL has been fined 450,000 Kwacha and MTN has been fined 225,000 Kwacha.

Nankonde said the fines were imposed on the companies on August 26, 2020 and they have been given a period of 7 days in which to pay.

She has reiterated that ZICTA will continue to conduct quality of service inspections, adding that mobile service subscribers are encouraged to report any poor quality of service.


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