Zamtel, Airtel and MTN punished for poor services again

Filed under: Breaking News,Business |
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The Zambia Information and Communications Technology Authority (ZICTA) has slapped a combined K12.6 million fine on all the three mobile network providers for failing to adhere to the quality of service parameters as outlined in the quality of service guidelines during the fourth quarter of 2017 and first quarter of 2018 respectively.

The three, namely Airtel Zambia, MTN Zambia and ZAMTEL, have allegedly failed to meet some of the set parameters on quality of service which include call set up success rate, mean opinions call, successful SMS rate, sms delivery time and http success logins, http success rate as well as http down rate 2G and 3G.

According to a statement released by ZICTA Corporate Communications Manager Ngabo Nankonde, ZAMTEL received the largest chunk of the fine, K4.8 million, for failing to meet the set parameter on call set up successful rate, mean opinions call, http successful internet logins and successful SMS rate for both quarters.

Airtel has been fined a total of K4.2 million for failing to meet the set parameters on call drop rate, mean opinion’s call, http successful internet logins and successful SMS rate for the fourth quarter of 2017 as well as mean opinion’s call, http success internet logins and success SMS rate for first quarter of 2018.

Further, the authority has fined MTN a total of K3.6 million for failing to meet set parameters on mean opinion’s call, http successful internet logins and successful SMS rate for both quarters.

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One Response to Zamtel, Airtel and MTN punished for poor services again

  1. The question is: will ZICTA enforce this penalty on these erring Mobile Service Providers or it will be business as usual?

    Mumbeti
    June 28, 2018 at 7:22 pm
    Reply

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