Airtel, FNB: This is not acceptable
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It is one thing for systems to fail technology isn’t perfect, we all understand that.
However, what is absolutely inexcusable is your silence and total disregard for the people who rely on your services every single day.
Right now, your system between Airtel and FNB is down, and instead of proactively informing your clients, you leave us stranded, confused, and helpless.
I have a pending transaction of K10,000 stuck in your system, and I’m now being told to “wait 24 hours.”
Do you understand what that means for someone with urgent financial obligations?
Do you understand the stress, the embarrassment, and the disruption that causes to people’s lives and businesses?
Your lack of communication is not a small issue it is a gross failure of responsibility.
People plan, budget, and commit based on the assumption that your services will work and if they don’t, the least you can do is alert us immediately.
The silence is disrespectful, the delays are damaging, and the inconvenience is beyond measure.
We are not begging for favors we are demanding accountability.
Respect your clients enough to communicate promptly and clearly whenever there is a system failure.
This endless cycle of silence and “wait 24 hours” is unacceptable and must change.
Concerned customer
Airtel, FNB: This is not acceptable
It is one thing for systems to fail technology isn’t perfect, we all understand that.
However, what is absolutely inexcusable is your silence and total disregard for the people who rely on your services every single day.
Right now, your system between Airtel and FNB is down, and instead of proactively informing your clients, you leave us stranded, confused, and helpless.
I have a pending transaction of K10,000 stuck in your system, and I’m now being told to “wait 24 hours.”
Do you understand what that means for someone with urgent financial obligations?
Do you understand the stress, the embarrassment, and the disruption that causes to people’s lives and businesses?
Your lack of communication is not a small issue it is a gross failure of responsibility.
People plan, budget, and commit based on the assumption that your services will work and if they don’t, the least you can do is alert us immediately.
The silence is disrespectful, the delays are damaging, and the inconvenience is beyond measure.
We are not begging for favors we are demanding accountability.
Respect your clients enough to communicate promptly and clearly whenever there is a system failure.
This endless cycle of silence and “wait 24 hours” is unacceptable and must change.
Concerned customer
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